Our new website is now live, complete with a full IOSS system for our European customers! The DNS may take upto 24 hours to propagate around the world but hopefully it'll be available soon for most of you, so head over and take a look: https://www.pendraken.co.uk/


Has the site changed much?

Largely the website will look the same, other than a few font and layout changes.  You'll still find the same products in the same places and the checkout process will still take you to PayPal for your payments.  Your Loyalty Points are intact and you can place orders for Collection as normal.

Do you have IOSS now?

YES, the big news is that we now have IOSS available!  This means that all of our EU customers can place their orders and pay the relevant VAT at the point of purchase, avoiding all of those annoying handling fees and charges when the package arrives.  The Checkout will automatically calculate the correct VAT rate once you've chosen your destination country (or immediately if you're logged into your account).

Please note though, that IOSS can only be used on orders upto 150 Euros (around £135) so if your order is over this amount, no VAT will be charged and you will have to pay the VAT/fees when the package arrives.  We have no control over this unfortnuately, that's just the way the IOSS system works.

What about our details?

All of your main account details have been transferred over to the new website, so you will only need to choose a new password and check that your address is correct.  If you have purchased from us previously then you should have received a notification email with a link to set your password.  If not, you should be prompted to do this when you next login.

Unfortunately we were not able to bring over your old orders so those will not be in your account.  We have access to them here though, so just get in touch if you'd like to get them.  We also couldn't bring over any secondary addresses from your accounts, so you will need to add these as/when they are needed.

What about existing orders in the old site?

Any orders still in the system from the old website will be processed as normal and you should receive the usual notification email when they are shipped out (as long as the systems do their job!)  If you've not heard from us, just get in touch and we can confirm when your order was posted.

What else is new then?

There are several new features on the new website so:

- We now have some filters applied to most categories, allowing you to sort by Type (infantry, cavalry, command) or Nation, Faction, etc.  This is especially useful in some of the larger categories like WWII or the Spanish Civil War.  We need to say a massive thank you to FSN, Ian Shaw and John Cook for all of their time helping us assemble some of the attribute data.  We will continue to add further filters over the coming months, so get in touch if there's a section you'd like to help with!

- The Latest News section has been updated a little to give better organisation and make it easier to find news articles.

- The site is generally a lot faster and the back of house is much better than the old house.  There's also an API option available which we'll be using to streamline stock control in our shop.

I had a Gift Card on the old site?

These will get transferred over to the new website on Wed/Thurs.  Unfortunately we couldn't transfer them straight over so we'll be creating them all manually one at a time.  You should receive an email when your Gift Card has been activated but please let us know if you've not received it and we'll get that sorted.

Anything else?

YES!  The new Blitzkrieg Commander Army Builder is now live too!  It's available through the header bar of the new website or directly here: https://armybuilder.pendraken.co.uk/  The builder has all of the current BKC lists available for you to play around with and create your own armies.  Completed lists can be saved, printed or sent to friends.  We'll be adding the Cold War lists later this year as well, before anyone asks!

The new Builder is the same subscription system as the old one and is priced at £10 per year.  If there's any queries or additional features you'd like to see, just let us know!


And that's it I think!  Let us know what you think of the new site and give me a shout if you spot anything that looks squiffy!

       

Great stuff - looks good, the photos on the period pages look bigger (which is good) and so do some of the item photos. The new filter thing works well - really quick to display the choices - and gives a different way of looking at the ranges, which is handy. 

I think for some ranges adding options like Early War, Airborne, Desert, Winter, etc would be useful. 

Doesn't look to work right on my phone 

Can't see how to find any product other than the new stuff.

Is it the catalogue button? That doesn't work...

The sign-in link on the email seems to be using the IP rather than the URL, which then throws up certificate errors when trying to access it.

However, if you go to the site > sign in > forgot my password > reset password, that seems to work okay.

QuoteDoesn't look to work right on my phone 

Can't see how to find any product other than the new stuff.

Is it the catalogue button? That doesn't work...

Same for me - looks like the catalogue button isn't working on the mobile menu, I assume it's intended to expand out to show the options?

The others work okay because they're navigating to new pages, but catalogue seems to be missing its sub menu.

I got Phising warnings when I logged in. I have told the system to override it, as I THINK I can tryst this website.

It didn't like my password!  How long should I wait for my password before panic sets in?

Ooops forgot to check my spam.  Now OK.

ASked me to re-register told me I was already registered.

I seem to remember you've answered this somewhere - sorry if so -

Did the unused accumulated credit from purchases disappear with the switchover?

Quote from: fred. on 01 November 2023, 07:50:46 AMI think for some ranges adding options like Early War, Airborne, Desert, Winter, etc would be useful.

That's already planned but the Attribute setting only allows for one per attribute (so only Early War, only Desert, etc).  There's a workaround but it's a bit more involved and I wasn't able to get it done in time for launch.

Quote from: Matt J on 01 November 2023, 08:15:19 AMDoesn't look to work right on my phone 

Can't see how to find any product other than the new stuff.

Is it the catalogue button? That doesn't work...

This was an annoying setting that needed tweaking, should be all fixed now.

Quote from: mmcv on 01 November 2023, 08:46:19 AMThe sign-in link on the email seems to be using the IP rather than the URL, which then throws up certificate errors when trying to access it.

However, if you go to the site > sign in > forgot my password > reset password, that seems to work okay.

Quote from: Orcs on 01 November 2023, 09:23:50 AMI got Phising warnings when I logged in. I have told the system to override it, as I THINK I can tryst this website.

Yes, not quite ideal on a new website launch!  It was due to the site not having fully propagated when those emails were sent, so it had the IP address attached.  The link was completely safe but I know it's spooked a lot of the browsers.  I'm about to send an update email to everyone with a fresh link.

Quote from: Gwydion on 01 November 2023, 01:51:58 PMI seem to remember you've answered this somewhere - sorry if so -

Did the unused accumulated credit from purchases disappear with the switchover?

It did yes, that would have been in your Loyalty Points, which should be intact and showing in your account as normal.  Let me know if they don't appear and I'll get it checked.

Thanks Leon! Found them now.

Yep, those issues all look resolved. Great work on this, Leon!

Transfer to new site went relatively smoothly.